What is Community Access?
Community Access is Tyler Technologies, Inc.’s universal authentication (login) system for all its Community Access applications regardless of the organization or community that is maintaining a subscription to the Community Access applications. Tyler Technologies, Inc.'s Community Access family of solutions allow you to review bills, make payments, and conduct other activities with subscribed organizations using a single login account from the convenience of your home or business. For example, a resident with properties in two cities, both of which are using the Resident Access solution from Tyler Technologies, Inc., will use a single Community Access login. Once the resident signs in, they are then able to personalize their experience for each city independently while being able to access them both without having to remember or login using different sets of credentials.
What is a Community Access Profile?
A Community Access Profile captures the personalization preferences of a resident associated with their Community Access login. Some information on the resident’s profile applies across all communities, while other pieces of information are specific to a community and the type of transaction being performed with that community. For example, a resident could store their email address in their global profile while saving utility account information per community so that the resident can get billing reminders and payment options applicable to that community using contact information stored in the resident's global profile.
A Community Access Profile is tied to the email address, and not the method used to sign in (social account or email/password). It is possible to access the same Community Access Profile by logging in through any social account or email/password as long as the email address used or associated with every method is the same.
How Tos
Create a Community Access account
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Click on any of the social account providers or click on the "Sign up" link at the bottom of the login screen to use an email and password instead. Complete next steps as indicated on the screen.
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If you choose to use an email and password, you will get an additional email to validate your email address.
Access your Community Access Profile
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Login using the same method (social account or email/password) used to create the account.
Sign-in to a Community Access application
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Navigate to the Community Access application as per your organization's or community's website. If that application supports sign-in you’ll see “Sign In” on the upper right of your browser window. A dedicated “Sign In” button displayed prominently on the page may also exist.
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Clicking the “Sign In” button opens sign-in dialog where you’ll need to choose a social provider or enter an email and password used during the initial sign-up process.
Reset your password using the "Forgot password?" option on the login screen
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On the sign-in dialog you’ll see a link “Forgot password?” at the bottom of the login screen. Clicking on this link opens a new dialog that asks for the email you used when you signed up.
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Entering an email and clicking the button “Reset via Email” will send an email that includes a reset link.
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You can use the link in the email to open a new browser window and update your password.
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Note: If you previously used a social account to login and subsequently use the "Forgot password" functionality to set a password, then logging in using either the social account or through email/password will result in opening the same Community Access Profile.
Setup multi-factor authentication (MFA)
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Login using the same method (social account or email/password) used to create the account.
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On your profile, click on "Privacy settings" in the left hand navigation menu and then click on "Extra verification" tab.
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You can choose to use any of the available methods for extra verification. Using SMS (text message) or Email authentication method will send a code that you need to enter at the time of login. Okta Verify and Google Authenticator are apps that you need to install on your smart phone that will prompt you to grant access when you attempt to login. Click on the appropriate option and complete the instructions. You may choose to setup multiple verification methods if desired and if you do, you will be given the option to pick the extra verification method you want to use at login.
Frequently Asked Questions
- Q:
- Do I need to sign-up?
- A:
- Although many Community Access applications are designed for guest usage and do not require sign-up, some do have a sign-up requirement. For those that do, you’ll be prompted to create an account and sign-up. In addition, most applications offer enhanced capabilities if you sign-up. This includes the ability to setup a shared profile to link account numbers from different applications, view transaction history and save payment preferences.
- Q:
- Can I use a social provider account?
- A:
- Yes, your Apple, Facebook, Google or Microsoft account can be used to sign-in. Community Access applications do not reveal any of your transactions to the social account providers. As an alternative, you can sign-up using an email account and the password of your choosing.
- Q:
- How secure is the Community Access Profile?
- A:
- Community Access is a highly secure solution using the latest internet cloud security paradigms and offers self-help tools for things like password resets. Any data collected and stored in the Community Access Profile is only used for conducting transactions in Community Access applications or for self-help tools used by you. You can further strengthen the security of your profiles by setting up Multi-Factor Authentication (MFA) available under "Privacy settings" under the "Extra verification" tab. Pick from one of the available options to get an extra verification prompt every time a login attempt is made.
- Q:
- How do I reset my password?
- A:
- If using a social provider, you follow their instructions:
- Apple - https://support.apple.com
- Facebook - https://www.facebook.com
- Google - https://support.google.com
- Microsoft - https://support.microsoft.com
- Q:
- Why am I getting emails from identity.tylerportico.com?
- A:
- All Community Access applications are hosted at Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.
- Q:
- Can I delete my Community Access Profile and associated login details?
- A:
Yes, you can delete your Community Access Profile and associated login details from the profile page.
We encourage and recommend that you maintain a Community Access login and profile for a rich personalized experience. However, we understand individual preferences for privacy and offer the ability to delete both the Community Access Profile and its associated login account details. Deleting your Community Access Profile may remove any personalization, transaction history, and other details associated with the your email address across all communities. You may also stop getting any communications from associated communities.
After you sign-in (see "Access your Community Access Profile" under "How Tos" above) click on "Privacy settings" in the left side navigation menu and then the "Account" tab. Under this tab, click on “Delete profile”. Click "Confirm" to delete all profile information permanently or click "Cancel" to preserve the profile information without deleting your profile. Deleting a Community Access Profile cannot be undone.
- Q:
- Who is Tyler Technologies?
- A:
- Tyler Technologies, Inc. is a leading public sector software company the develops and supports Community Access and other Enterprise applications. To learn more about Tyler Technologies visit www.tylertech.com.