Creating a New Account
Step 1
- Click on the Create an Account button at the bottom of the dialog.
- The dialog will change for account creation.
- As an alternative, you can create an account by signing in with one of the supported social providers.
Step 2
- Enter the required contact information, including email, first name, last name and a password. It's also recommended you include a mobile phone number.
- Click on the Sign Up button when finished.
- The dialog will change for account verification.
Step 3
- The email address you provided will receive a verification email with a code. This confirms you have access to and can receive emails at the address.
Step 4
- On the Verify with your email dialog, copy to the code from the email into the Enter Code code field and click the Verify button.
- If you've successfully verified, you'll be redirected back to where you started the sign-up process.
- If you haven't received an email yet or weren't able to use the code in a timely manner, an option to have the code resent will be available.
Step 5
- You are now signed in using your new account on the web site or portal.
Resetting Your Community Access Password
Step 1
- Enter the email you used in the Email address field and click the Next button.
- Follow the steps to select password as your verification method.
- If you used a social provider to create your account, sign in with appropriate provider and follow their directions to reset a password. Community Access does not manage social provider accounts.
Step 2
- When you choose to verify using a password, click the Forgot password? link to reset your password.
- The Get a verification email appears next.
Step 3
- The Get a verification email will confirm you want to reset your password. Click the Send me an email button to continue.
Step 4
- The email address you provided will receive a verification email with a code. This confirms you requested the password reset.
- Enter this code in the Password reset dialog.
Step 5
- Enter your new password in the New Password field and the same in the Re-enter Password field. Click the Reset your password button to finish the change.
Step 6
- A final email confirmation about the password change is sent.
Adding Multi-Factor Authentication to Your Account
Step 1
- Add multi-factor authentication to your account provides an additional layer of security.
- To reach your account profile, click on the avatar button with your initials at the top-right of the browser or mobile application. Now click on the Profile button to open your account profile
Step 2
- The account profile has two ways to navigate to Privacy Settings - either the Manage Security button on the home page or a Privacy Settings menu option. Choose either.
Step 3
- On the privacy settings page click on the Extra Verification tab.
- On the Extra Verification tab, use the Enable extra verification slider to allow for setup. You'll not by default email is already enabled to support one-time code usage.
- There are several options available, including email, SMS (mobile phone) and a choice of authenticator applications.
Step 4
- Click on the SMS Setup button to use a mobile phone number. A dialog provides a brief description about the verification method, click Setup to continue.
Step 5
- Enter your mobile phone number and click the Continue button
Step 6
- A verification code will be sent via SMS to the mobile phone number. Enter that code in the Verification Code field on the Set up SMS authentication dialog, click the Verify button to continue.
Step 7
- The Extra Verification tab now shows a Remove button option for the newly added extra verification step.
Step 8
- A final email confirmation about the addition of a new verification factor for your account.
Updating Your Email Address
Step 1
- Manage your primary and secondary email addresses through your account profile.
- To reach your account profile, click on the avatar button with your initials at the top-right of the browser or mobile application. Now click on the Profile button to open your account profile
Step 2
- The account profile has two ways to navigate to Personal Information – either the View Information button on the home page or a Personal Information menu option. Choose either.
Step 3
- You can add or update email addresses from the Personal Information page. Click Change Primary Email
Step 4
- A warning dialog appears explaining the email update process. Click the Start button to continue.
- Updating your primary email address is a permanent action and cannot be undone.
Step 5
- The Change Primary Email dialog will prompt you to complete the New Primary Email field. Click the Send button to continue.
Step 6
- The email address you provided will receive a verification email with a code. This confirms you requested the email change.
- Enter this code in the Change primary email dialog.
Step 7
- After completing the email address change, you’ll see it displayed in your Personal Information.
Step 8
- A final confirmation of the email address change is sent to the original email address.
