Community Access

Frequently Asked Questions

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Who Is Tyler Technologies?

Learn more about Tyler Technologies on the About page of this site.

Do I Need A Community Access Account?

Although many Community Access applications are designed for guest usage and do not require sign-up, some do have a sign-up requirement. If an account is required, you'll be prompted to create an account and sign-up.

Can I Use A Social Provider For Community Access?

Yes, a Google, Apple, Microsoft or Facebook account can be used to sign-in. See the Getting Started page for sign-up steps using a social provider.

How Do I Setup Multi-Factor Authentication (MFA)?

Yes, see the Getting Started page for MFA setup steps.

Why Am I Getting Emails From identity.tylerportico.com?

All Community Access applications share the tylerportico web domain, the 'entry point' for many cloud applications and services operated by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it's Tyler's identity services that handles your authentication and any management activities that require your email. You'll receive notifications for any identity activities, such as password resets, as a security precaution.

How Do You Safeguard My Account And Data?

Community Access solutions are highly secure solution using the latest internet cloud security paradigms. Any data collected and stored in the Community Access Profile is only used for conducting transactions in Community Access applications or for self-help tools used by you.

Can I Delete My Community Access Account and Profile?

Yes, the Community Access account and profile can be deleted. After you sign-in, click on 'Privacy settings' in the left side navigation menu and then the 'Account' tab. Under this tab, click on 'Delete profile'. Click 'Confirm' to delete all profile information permanently. Deleting a Community Access Profile cannot be undone.

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